Water
Water and Flood Damage Restoration
When water gets into a floor it starts moving right away, into the pad, the tack strip and the baseboard behind it. Routine cleaning keeps regular hours; water and flood damage does not wait for the office to open.
Chapter 01
Water keeps moving after the leak stops
A spill or a leak does not sit still in one spot. It travels along the carpet into the pad underneath, up the tack strip at the wall, and into the baseboard and the drywall behind it if it has time. The clock that actually matters starts the moment the water hits the floor, not the moment somebody picks up the phone.
That is the whole argument for calling at 2am instead of waiting for the office to open. Every hour water sits is an hour it has to travel further into material that gets harder to dry the deeper it goes.
Carpet lifted back at the baseboard, showing a wet subfloor with standing water underneath in a residential room.
Drying is a different job than cleaning
Getting water off the surface is the easy part. The floor has to be dried through its layers, the carpet, the pad underneath it, and the subfloor below that, not just toweled off on top.
Carpet that feels dry to the hand while the pad underneath it is still wet is exactly the setup for a smell that shows up a week later, once whatever stayed damp in the dark has had time to work on it.
Chapter 03
The decision that costs money: does the pad survive
Sometimes the carpet gets lifted, the pad comes out, and the subfloor dries from underneath with the carpet laid back down once it is finished. Sometimes the pad is fine where it sits and the whole assembly dries in place.
Which one it is depends on how long the water sat and what kind of water it was, and that call gets made standing in the room, not over the phone. Clean water caught fast behaves very differently from water that has been sitting for a day.
Two clocks: routine work and water emergencies
Routine carpet, rug, upholstery and tile cleaning is booked Monday through Friday, 8:00 AM to 5:00 PM, the same as any scheduled appointment.
Water and flood damage runs on a separate clock. Those calls are answered 24 hours a day, because the hours in the middle of the night are the ones that decide whether a floor dries out or gets replaced. The overnight line is for water and flood emergencies specifically, not for booking routine work outside office hours.
The Carpet Man has answered water and flood calls in Forney and Kaufman County since 1999. Call (469) 446-5685 if water has gotten into a floor.